Communication Training For Leaders, Managers & Teams

Course Catalog

Reduce Turnover

Employees rated “valued by my manager” as the #2 most important factor in staying at a job, yet 69% of managers are not comfortable communicating with employees!

Improve Performance

Communications training helps teams anticipate, delegate, speak directly, deal with conflict, ask for help, and tackle difficult conversations.

Build Culture

As the workforce becomes more diverse and dispersed, leaders who can speak openly and honestly across ages, genders, races, and cultural backgrounds will have a competitive advantage. 

Fun, Interactive, Engaging.

Powerful in-person or virtual training and workshops, customized to your culture and needs. 


Team Communications With The 5 BehaviorsTM of A Cohesive Team

Whether you lead a production team, executive team, or a board of directors, teamwork is your greatest competitive advantage. Combine Patrick Lencioni’s model for teamwork with personalized insights from the DiSC® Assessment, to create powerful, customized, and authentic team development that also empowers individuals to make lasting change. Discover your team’s hidden agendas and sources of communication breakdown. Increase trust, develop conflict norms, help everyone commit to decisions, model and practice accountability (including giving feedback), and focus everyone on achieving results.


  • Building Trust
  • Team DiSC® Styles
  • Mastering Conflict
  • Achieving Commitment
  • Embracing Accountability
  • Focusing on Results


  • Planning session with team leads 
  • 5 BehaviorsTM assessments (with basic DiSC® styles)
  • Individual and team reports
  • Six engaging, interactive workshops
  • Followup recommendations 
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Management Communications With DiSC®

Increase the effectiveness of anyone in a management role. Participants deepen their understanding of themselves, their direct reports, and their own managers using the DiSC® model while learning how their management style influences their approach to decision-making, time management, and problem-solving. Participants walk away with concrete strategies to help them bring out the best in themselves and others.


  • Your Management Style
  • People Reading
  • Direct & Delegate
  • Motivation
  • Develop Talent
  • Manage Up


  • DiSC® Workplace Assessment
  • DiSC® Management Assessment 
  • 6 interactive workshops
  • Videos, articles, podcasts, exercises, and more
  • Coaching & Practice
  • Followup recommendations
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Director Level Communications With The Work of Leaders® & The 5 Behaviors TM

DiSC Work of Leaders® is a classroom training and personalized learning experience that connects unique leadership styles to real-world demands. It teaches best practices and provides an actionable path toward more effective leadership — using the Vision, Alignment, and Execution model. Understand your own leadership style and how your tendencies influence your effectiveness in specific leadership situations. 


  • Introduction 
  • Vision
  • Alignment
  • Execution
  • Action Planning
  • Implementing The 5 BehaviorsTM 


  • DiSC® Leadership Assessment
  • Five BehaviorsTM Leadership Development Assessment
  • 5 interactive workshops, including takeaway videos, articles, podcasts, exercises, and more
  • Copy of The Work of Leaders book
  • Coaching
  • Followup recommendations
Request Proposal


Improving Workplace Communications With DiSC®

Build more effective relationships at work. Learn in-depth self-discovery, appreciation for differences in work styles, and communication strategies for successful interactions. Suitable for large groups and company-wide training. Includes DiSC® Workplace Assessment for all participants.


  • What Drives You
  • You & Other Styles
  • Build Better Relationships


  • DiSC® Workplace Assessment
  • Consultation with leadership
  • 3 interactive workshops, 
  • Videos, articles, podcasts, exercises, and more
  • Followup recommendations
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Improving Customer Communications With DiSC®

Everything DiSC® Sales empowers customer-facing employees, with powerful tools to create customer-centric interactions and improve results. Help your sales, account, and customer service teams discover new strategies for stretching beyond their natural preferences to make external relationships more productive and successful, regardless of the customer’s communication style.


  • Understanding Your DiSC® Sales Style
  • Recognizing and Understanding Customer Buying Styles
  • Adapting Your Sales Style to Your Customer’s Buying Style


  • Planning session
  • DiSC® Workplace Assessment
  • Everything DiSC® Sales Profile
  • 6 Workshops, including takeaway videos, articles, podcasts, exercises, and more
  • Followup recommendations
Request Proposal

Custom Training

Topics include Crucial Conversations; communicating across generations; emotional intelligence, conflict management, giving and receiving advice, criticism, feedback, direction, praise, apologies & requests, listening, assertiveness training, communicating under stress, and more. 

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      Certification Training Programs


Everything DiSC® Certification

Learn to deliver engaging and impactful DiSC® learning experiences that help people work better together. In this two-week immersive experience that combines live, instructor-led sessions with self-guided online learning, participants will: 

  • Deepen their understanding of the DiSC® model, theory, research, and key principles.
  • Explore how to build custom solutions and deliver impactful DiSC® experiences using the Everything DiSC® on Catalyst™ learning experience.
  • Familiarize themselves with the full Everything DiSC® application suite.
  • Practice facilitation and coaching techniques while receiving feedback in a safe environment.
  • Gain ongoing access to Wiley’s online training center, where they can access all the course content and connect with their fellow practitioners and Wiley’s education specialists. 

SHRM credential holders can earn 20 professional development credits (PDCs). Other CEUs may be available upon request. 


 Upon successful completion of the course work (including a score of 80% or above on the final Certification exam), participants will earn the credential of Everything DiSC® Certified Practitioner, signaling proven competence in shaping a high-performing, collaborative culture, knowledgeable in the language of DiSC®.

$3,990 (includes facilitation kit). Courses begin roughly every two weeks. 

Upcoming Sessions
Contact Us To Register


Everything DiSC® Essentials

This self-directed learning course contains 2-3 hours of online, engaging activities to refresh learners on foundational DiSC® knowledge, including an overview of the Everything DiSC suite of reports and tools. 

Topics include:

  • Use Everything DiSC® profiles and their applications in the workplace
  • Understand how to respond to the most commonly asked questions about the DiSC® model and Everything DiSC® report interpretation
  • Enhance your clients’ DiSC® experience through support reports
  • Consider strategies for keeping DiSC® alive in your clients’ organization

 $495. Courses start every Wednesday.  

Contact Us To Register


Five BehaviorsTM Practitioner Certification

Learn to deliver engaging and impactful Five BehaviorsTM learning experiences that help build cohesive teams. In this two-week immersive experience that combines live, instructor-led sessions with self-guided online learning, participants will:

  • Deepen their understanding of The Five Behaviors model and key principles.
  • Familiarize themselves with the full Five Behaviors® solution portfolio: Team Development and Personal Development.
  • Explore how to build, customize, and deliver impactful Five Behaviors learning experiences to address unique team development training needs.
  • Practice facilitation techniques while receiving feedback from peers in a supportive environment.
  • Gain access to Wiley’s online training center, connecting them to course content that they can continue to access as a resource after the course concludes. 

SHRM credential holders can earn 20 professional development credits (PDCs). Other CEUs may be available upon request. 


Upon successful completion of the exam, participants will earn the credential of The Five Behaviors Certified Practitioner, signaling proven competence in shaping engaged, cohesive, and high-performing teams—and knowledgeable in the language of The Five Behaviors.

Upcoming Sessions
Contact Us To Register

Download our Full Course Catalog in PDF Format



The Catalyst™ e-Learning Platform

View the DiSC® styles of everyone in your organization, and access learning on demand. The Catalyst™ Learning Platform makes it easier for organizations to integrate DiSC® into their work on an ongoing basis. It connects your entire organization in a single, personalized space, so learners gain insight into their own and their colleagues’ DiSC® styles, and gain actionable strategies for working better across styles.  

Includes a company directory of DiSC® profiles and library of customized training videos, podcasts, articles, and other resources on communication, emotional intelligence, conflict resolution, management strategies, and more.

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“Effective teamwork begins and ends with communication.” 

— Mike Krzyzewski  


Companies with
achieved 47% higher
total returns.



Of managers are not
communicating with
employees in general.

HR Technologist


Of employees and
executives cite lack of
collaboration or
communication for
workplace failures.



Virtual teams are as
much as 3x more likely
to engage in
backstabbing, gossip,
undermining, passive
aggression, etc.

Vital Smarts Research



Training + Coaching + Practice =

Results that Last


Interactive, experiential, fun.

Focused on your real-life challenges.

Far more effective than typical corporate communications training. 


Testimonials & Reviews

"We just had an excellent experience with Dan Kaplan and his company, the Confident Communicator. He was engaging, humorous, practical, immediately helpful, insightful, and has really changed the way we're speaking with each other, our faculty, and our students. Dan is an excellent teacher, and I highly recommend him to those of you who have teams who struggle when giving (or receiving) honest feedback, or just communicating in general." 

- Josh W., Baltimore, MD

“Many leaders will state they do not have the time, but as an organization, we cannot afford to not take the time.”

“I hope this is something that we will institute that we come out the other end as a stronger, more efficient, more effective, and more inclusive organization.”

“This is a much-needed course for staff, managers, and senior leaders.”

“Keeping one another accountable and providing space to be vulnerable was crucial for this workshop. It was helpful, especially during covid-times."

“An unplanned-for element was the realization that all of us go through similar thoughts, feelings, and experiences (both personally and professionally) that we normally don't have the chance to talk about or to reconsider better ways of handling.”

“I think this will help solve so many issues with silos, misconceptions, and roadblocks. I would recommend this class to anyone willing to take this journey.”

Read more testimonials

How well do your teams collaborate across differences, virtually, and under challenge?