Improving Customer Communications With DiSC®
Audience: Salespeople, account managers, and customer service employees. Duration: 6 workshops
Empower customer-facing employees with powerful tools to create customer-centric interactions and improve results. Help your sales, account, and customer service staff discover new strategies for stretching beyond their natural preferences to make external relationships more productive and successful, regardless of the customer’s communication style.
Workshop Topics:
Understanding Your DiSC® Sales Style
Recognizing and Understanding Customer Buying Styles
Beyond Your Comfort Zone
Adapting Your Sales Style to Your Customer’s Buying Style
Includes:
Planning session
DiSC® Workplace Assessment
Everything DiSC® Sales Profile
6 Workshops, including takeaway videos, articles, podcasts, exercises, and more
Followup recommendations
Everything DiSC® Sales & Customer Relationships Introduction
Learn more about using the power of DiSC® to identify your customer’s communication style and adapt, to meet their needs and be more effective.
Customer Mapping
Everything DiSC® Sales & Customer Relationships teaches customer mapping skills that can help anyone “read” a customer’s DiSC® style.
