The accountability conversation you're avoiding?

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Patrick Lencioni says avoiding accountability is one of the Five Dysfunctions of a Team, and as the leader, you are the ceiling — or the floor — of your team's standards.

So when someone underdelivers or does something that hurts the team, the instinct is to either let it slide or over-correct. 

But before you say a word, ask yourself one question:

Is this a behavior problem, an attitude problem, or a skill problem?

They're not the same — and they don't get the same response.

• Skill = they don't know how. Train them.

• Behavior = they know how, but aren't doing it. Coach them.

• Attitude = they don't see why it matters. Confront it directly — this one's urgent.

Getting this wrong makes accountability real hard…Coaching someone who needs training breeds frustration. Training someone with an attitude problem just gives them better tools to underperform with.

Here's the jiu-jitsu move:

Ask them.

"In your honest opinion, is this a skill issue, a behavior issue, or something else?"

You'll be surprised how often they know. And when they name it, they own it.

Shift the control from you to them, where the change actually has to happen.

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